Skip links

OMODA | JAECOO MAHY Khoory Automotive, Airport Road | Musaffah Industrial, Abu Dhabi, UAE

02 – 305 2999

JAECOO | OMODA

Privacy Statement

OMODA JAECOO Abu Dhabi – Mahy Khoory Automotive
Operated by MK MOTORS CARS TRADING – L.L.C.

1. INTRODUCTION

At MK MOTORS CARS TRADING – L.L.C., operating the OMODA JAECOO authorised dealership for Abu Dhabi under the Mahy Khoory Automotive name (“we”, “us” or “our”), we respect your privacy and are committed to protecting your personal data.
This Privacy Statement explains how we collect, use, disclose, retain and protect personal data when you:
  • Visit or use our Website;
  • Submit an enquiry;
  • Request a quotation;
  • Book or request a test drive;
  • Request a service appointment;
  • Contact our sales or customer-service teams;
  • Interact with our digital advertising or social-media channels; or
  • Otherwise interact with our business online or offline where this Privacy Statement applies.
This Privacy Statement should be read together with our Website Terms & Conditions and any other privacy notices provided to you at the point of collecting your personal data.
We process personal data in accordance with applicable UAE privacy and data-protection requirements, including the UAE Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, as applicable.

2. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

For personal data processed through this Website and our Abu Dhabi dealership operations, the relevant data controller is:
MK MOTORS CARS TRADING – L.L.C.
OMODA JAECOO Abu Dhabi – Mahy Khoory Automotiv
United Arab Emirates
For certain activities, other entities such as the OMODA/JAECOO brand principal, authorised service providers, finance companies, insurers or technology providers may independently process personal data under their own legal responsibilities and privacy notices.

3. PERSONAL DATA WE MAY COLLECT

Depending on how you interact with us, we may collect:
A. Contact Information
  • Full name
  • Mobile telephone number
  • Email address
  • Residential or business address
  • Preferred contact method
B. Vehicle and Enquiry Information
  • Vehicle/model of interest
  • Preferred vehicle specification
  • Test-drive preferences
  • Purchase preferences
  • Trade-in information
  • Enquiry and quotation history
  • Sales and customer-service communications
C. Identification Information
Where necessary for a transaction, test drive, service or legal requirement, we may collect information such as:
  • Emirates ID details;
  • Passport details;
  • Driving licence details; and
  • Other information required for identity verification.
D. Transaction and Financial Information
Where applicable, we may process:
  • Vehicle purchase information;
  • Payment information;
  • Finance application information;
  • Insurance-related information;
  • Billing information; and
  • Transaction history.
Where payment is processed through a third-party payment provider, payment information may be handled directly by that provider in accordance with its own privacy terms.
E. Website and Technical Information
When you use our Website, we may automatically collect information such as:
  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Approximate location;
  • Pages viewed;
  • Browsing activity;
  • Referral information;
  • Cookies and similar technologies; and
  • Website interaction information.
Where payment is processed through a third-party payment provider, payment information may be handled directly by that provider in accordance with its own privacy terms.
F. Communications and Feedback
We may retain information contained in communications you send to us, including:
  • Emails;
  • Telephone or customer-service interactions;
  • Enquiries;
  • Complaints;
  • Feedback;
  • Survey responses; and
  • Other correspondence.
G. CCTV and Security Information
Our showrooms, service facilities and other premises may use CCTV or other security systems for safety, security, loss prevention and incident-management purposes, subject to applicable law.
  • Emails;
  • Telephone or customer-service interactions;
  • Enquiries;
  • Complaints;
  • Feedback;
  • Survey responses; and
  • Other correspondence.

4. HOW WE COLLECT PERSONAL DATA

We may collect personal data:
  • Directly from you through Website forms;
  • When you contact our sales team;
  • When you book a test drive;
  • When you visit our showroom or service centre;
  • When you purchase or service a vehicle;
  • Through authorised third-party service providers;
  • Through digital advertising or marketing platforms;
  • Through cookies and similar technologies; or
  • From other lawful sources where permitted by applicable law.

5. WHY WE USE YOUR PERSONAL DATA

We may use your personal data for purposes including:
5.1 Responding to Enquiries
To respond to requests for vehicle information, quotations, offers, test drives and other enquiries.
5.2 Sales and Vehicle Transactions
To manage vehicle enquiries, bookings, purchases, payments, delivery and related administrative processes.
5.3 Test Drives
To arrange and administer test drives, verify eligibility, manage vehicle availability and comply with applicable safety and legal requirements.
5.4 Service and After-Sales
To schedule and manage service appointments, warranty-related matters, maintenance, repairs, roadside assistance and other after-sales support.
5.5 Finance and Insurance
Where requested by you, to facilitate communication with authorised banks, finance providers, insurers and other relevant service providers.
5.6 Customer Service
To respond to complaints, feedback, requests and customer-support matters.
5.7 Business Operations
For administration, accounting, auditing, reporting, internal management, quality assurance and business planning.
5.8 Website Improvement and Analytics
To understand how visitors use our Website, improve functionality, monitor performance and enhance customer experience.
5.9 Security and Fraud Prevention
To protect our customers, employees, facilities, systems and assets, prevent fraud and investigate suspected misuse or unlawful activity.
5.10 Legal and Regulatory Requirements
To comply with applicable laws, regulations, government requirements, court orders and lawful requests from competent authorities.
5.11 Marketing and Communications

Where permitted by applicable law and, where required, with your consent, we may contact you regarding:

  • New vehicle launches;
  • Special offers;
  • Promotions;
  • Events;
  • Test-drive opportunities;
  • Service campaigns;
  • Customer surveys; and
  • Other OMODA JAECOO or Mahy Khoory Automotive communications.
You may opt out of marketing communications at any time.
Opting out of marketing communications will not necessarily prevent us from sending essential service or transaction-related communications, such as information concerning a vehicle purchase, service appointment, warranty matter or enquiry you have submitted.

6. LEGAL BASIS FOR PROCESSING

Depending on the circumstances and the nature of the processing, we may process personal data where:
  • You have provided consent;
  • Processing is necessary to perform a contract or take steps at your request before entering into a contract;
  • Processing is necessary to comply with a legal or regulatory obligation;
  • Processing is necessary to protect vital interests where applicable;
  • Processing is necessary for legitimate business interests, provided those interests do not override applicable rights and protections; or
  • Another lawful basis under applicable UAE law applies.
Where consent is the applicable basis, you may withdraw your consent, subject to applicable legal or contractual limitations.

7. MARKETING COMMUNICATIONS

Where applicable, we may send marketing communications by:
  • Email;
  • SMS;
  • Telephone;
  • WhatsApp or other messaging channels;
  • Social-media platforms; or
  • Other communication channels made available by us.
You may unsubscribe or request that we stop sending marketing communications at any time.
If you opt out, we may retain limited information necessary to record your preference and prevent future unwanted marketing communications.

8. WHO MAY RECEIVE YOUR PERSONAL DATA?

We may disclose personal data where necessary and lawful to:
A. OMODA / JAECOO Brand Principal and Authorised Entities
Information may be shared with the relevant brand principal or authorised entities for purposes such as:
  • Vehicle registration and warranty activation;
  • After-sales support;
  • Technical support;
  • Product-related communications;
  • Recalls or safety campaigns;
  • Customer-service support; and
  • Manufacturer reporting.
B. Service Providers
We may use third-party providers for:
  • Website hosting;
  • Cloud storage;
  • CRM systems;
  • Customer communications;
  • Call-centre services;
  • Digital marketing;
  • Analytics;
  • Cybersecurity;
  • Payment processing;
  • IT support; and
  • Other business services.
Such providers will only receive information reasonably necessary for the services they provide and will be subject to appropriate contractual or other safeguards as required by applicable law.
C. Finance and Insurance Providers
Where requested or necessary for a vehicle transaction, we may share relevant information with banks, finance companies, insurance providers and other authorised partners.
D. Government and Regulatory Authorities
We may disclose information where required or permitted by applicable law or where necessary to respond to a lawful request from a competent authority.
E. Professional Advisers
Where necessary, personal data may be disclosed to lawyers, auditors, consultants or other professional advisers.

9. INTERNATIONAL DATA TRANSFERS

Some of our service providers, technology platforms, brand-related systems or business partners may be located outside the UAE.
Where personal data is transferred outside the UAE, we will take appropriate measures to ensure that the transfer and processing are carried out in accordance with applicable UAE data-protection requirements.
The countries to which data may be transferred will depend on the systems and service providers used by the business.
Where applicable and appropriate, further information about relevant international transfers may be obtained by contacting us using the details in this Privacy Statement.

10. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies to:
  • Operate essential Website functions;
  • Remember preferences;
  • Understand Website usage;
  • Analyse performance;
  • Improve user experience;
  • Measure marketing effectiveness; and
  • Where permitted, support relevant advertising.
Some cookies may be provided by third-party analytics, advertising or technology providers.
You may manage or disable cookies through your browser settings and, where available, our Website cookie-preference tools.
Disabling certain cookies may affect Website functionality.

11. DATA SECURITY

We take reasonable technical, organisational and administrative measures designed to protect personal data against:
  • Unauthorised access;
  • Unlawful processing;
  • Accidental loss;
  • Destruction;
  • Alteration;
  • Disclosure; and
  • Other inappropriate use.
Access to personal data is limited to authorised persons and service providers who require it for legitimate business purposes.
However, no electronic transmission or storage system can be guaranteed to be completely secure.

12. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to:
  • Provide products and services;
  • Maintain business and transaction records;
  • Comply with legal and regulatory requirements;
  • Resolve disputes;
  • Enforce agreements; and
  • Protect our legitimate business interests.
  • Other inappropriate use.
When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal and regulatory retention requirements.

13. YOUR DATA PROTECTION RIGHTS

Subject to applicable UAE law and any applicable exceptions, you may have rights relating to your personal data, including the right to:
  • Request access to personal data we hold about you;
  • Request correction of inaccurate or incomplete personal data;
  • Request deletion where legally applicable;
  • Request restriction of certain processing;
  • Object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Request portability of personal data where applicable; and
  • Raise concerns regarding the processing of your personal data.
These rights are not absolute and may be subject to legal, contractual or regulatory requirements.
To exercise a privacy right or make a privacy-related request, please contact us using the details below.

14. CHILDREN'S DATA

Our Website and services are not intentionally directed at children.
We do not knowingly collect personal data from children except where necessary and permitted by applicable law and with the appropriate involvement or consent of a parent or legal guardian where required.
If you believe that a child has provided personal data to us without appropriate consent, please contact us so that we can review and take appropriate action.

15. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, social-media platforms, finance providers, insurance providers, map services and other external platforms.
This Privacy Statement does not apply to the privacy practices of those third parties.
We recommend reviewing the privacy notice of each third-party website before submitting personal information.

16. CHANGES TO THIS PRIVACY STATEMENT

We may update this Privacy Statement from time to time to reflect changes in our business, technology, services or applicable laws.
The updated version will be published on this Website with a revised “Last Updated” date.
We encourage you to review this Privacy Statement periodically.

17. CONTACT US

If you have any questions regarding this Privacy Statement, wish to exercise your privacy rights or have concerns regarding the handling of your personal data, please contact:
MK MOTORS CARS TRADING – L.L.C.
OMODA JAECOO Abu Dhabi – Mahy Khoory Automotive

United Arab Emirates

Toll-Free: 800 MKAUTO (652886)
Email: [insert dedicated privacy/customer-service email]
Showroom: Airport Road and Musaffah Ind – Abu Dhabi
Service Centre: Musaffah Industrial Area, Abu Dhabi